Return & Refund Policy

1. Return Window

We want you to be completely satisfied with your Rothy’s purchase. If you need to make a return or exchange, you can submit a request within 30 days of the delivery date.

2. Item Condition

To be eligible for a return, all items must meet the following criteria:

• Unworn, unwashed, and in brand-new condition.
• Original tags must be attached.
• Returned in their original packaging or equivalent protective packaging.

3. Return Process and Shipping

• Log into your Rothy’s account or visit the online return portal, entering your order number and email address to initiate the request.
• Select your return or exchange option; the system will provide a free return shipping label or direct you to a convenient drop-off location.
• We offer free shipping on all eligible returns and exchanges.

4. Refund Processing

• Once we receive and inspect the returned item to ensure it meets our policy standards, your refund will be processed within a few business days.
• Funds will be automatically credited back to your original payment method. Depending on your financial institution, it may take 3 to 10 business days for the funds to appear in your account.